Customer Portal
Simple ordering and order tracking in real-time.
All necessary information available in one application – without additional phone calls or emails.
Daily loss of time on orders that come by phone or e-mail is huge because orders that come that way are
usually incomplete and require additional communication with the customer and adequate follow-up on
further correspondence. All this takes a long time and, consequently, limits the number of orders you
can process in one day. It also leaves room for mistakes and forgetting some clients.
Toscana’s customer
portal successfully and efficiently solves these problems. The ordering process is entirely automatic,
so there is no need for additional calls or emails, but everything is dealt with directly in the app.
This way, both sides can understand what is agreed upon and done.
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Order creation
Through the customer portal, a client generates orders independently,
anywhere, and at any time. Every client gets a unique username and password, which allows for
logging into a personal account. That account contains all previous and current orders as well
as a personal catalog with the products they often order.
To place an order, the client needs to
select products, enter quantities if needed, attach documents, and the order automatically
arrives in Toscana. An automatic print price calculator is available for products ordered for
the first time. Using this calculator, a client can select the desired product and define
print
options. After the client has placed an order, it will automatically be visible in
Toscana and
ready for further processing.
Order tracking
Through the customer portal, clients can track the status of their orders in real-time, which also implies the current production status. There is no need for additional calls to check when a product will be finished. Except for the above-mentioned, clients can also see planned delivery dates, financial cards, and the status of their bills.
Complete archive of the documentation
The customer portal contains an archive of all documents related to the order so clients can easily access and download the necessary documents.All purchase orders, graphic designs, delivery notes, and similar documents are archived in the portal.
